HUMAN VOICE CONTACT ACT
Synopsis of Bill as introduced:
Creates the Human Voice Contact Act. Provides that State
agencies must have a live operator answering incoming calls during
normal business hours.
FISCAL NOTE (Department of Central Management Services)
The fiscal impact on DCMS is estimated to be approximately
$326,000, including 8 staff.
HOUSE AMENDMENT NO. 1.
Deletes everything. Creates the Human Voice Contact Act.
Provides that a State agency that uses automated telephone answering
equipment to answer incoming telephone calls must during the normal
business hours of the agency, among the first set of choices, provide
the caller with the option of speaking to a live operator.
Last action on Bill: SESSION SINE DIE
Last action date: JAN-07-2003
Amendments to Bill: AMENDMENTS ADOPTED: HOUSE - 1 SENATE - 0
END OF INQUIRY
Full Text Bill Status