House Sponsors: MCGUIRE-SOTO-FRANKS-DAVIS,MONIQUE-BOLAND. Senate Sponsors: WALSH,L Short description: HUMAN VOICE CONTACT ACT Synopsis of Bill as introduced: Creates the Human Voice Contact Act. Provides that State agencies must have a live operator answering incoming calls during normal business hours. FISCAL NOTE (Department of Central Management Services) The fiscal impact on DCMS is estimated to be approximately $326,000, including 8 staff. HOUSE AMENDMENT NO. 1. Deletes everything. Creates the Human Voice Contact Act. Provides that a State agency that uses automated telephone answering equipment to answer incoming telephone calls must during the normal business hours of the agency, among the first set of choices, provide the caller with the option of speaking to a live operator. Last action on Bill: SESSION SINE DIE Last action date: JAN-07-2003 Location: House Amendments to Bill: AMENDMENTS ADOPTED: HOUSE - 1 SENATE - 0 END OF INQUIRY Full Text Bill Status