92nd General Assembly
Summary of HB0328
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House Sponsors:

Senate Sponsors:

Short description: 
HUMAN VOICE CONTACT ACT                                                    

Synopsis of Bill as introduced:
        Creates  the  Human  Voice  Contact  Act.   Provides  that  State      
   agencies must have a live operator  answering  incoming  calls  during      
   normal business hours.                                                      
          FISCAL NOTE (Department of Central Management Services)              
          The fiscal impact on DCMS is estimated to be approximately           
          $326,000, including 8 staff.                                         
        HOUSE AMENDMENT NO. 1.                                                 
        Deletes  everything.   Creates  the  Human  Voice  Contact   Act.      
   Provides  that  a State agency that uses automated telephone answering      
   equipment to answer incoming telephone calls must  during  the  normal      
   business  hours of the agency, among the first set of choices, provide      
   the caller with the option of speaking to a live operator.                  
Last action on Bill: SESSION SINE DIE

   Last action date: JAN-07-2003

           Location: House

 Amendments to Bill: AMENDMENTS ADOPTED: HOUSE -   1     SENATE -   0


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