MCGUIRE-SOTO-FRANKS-DAVIS,MONIQUE-BOLAND. (WALSH,L) New Act Creates the Human Voice Contact Act. Provides that State agencies must have a live operator answering incoming calls during normal business hours. FISCAL NOTE (Department of Central Management Services) The fiscal impact on DCMS is estimated to be approximately $326,000, including 8 staff. HOUSE AMENDMENT NO. 1. Deletes everything. Creates the Human Voice Contact Act. Provides that a State agency that uses automated telephone answering equipment to answer incoming telephone calls must during the normal business hours of the agency, among the first set of choices, provide the caller with the option of speaking to a live operator. JAN-29-2001 H FILED WITH CLERK JAN-30-2001 H FIRST READING JAN-30-2001 H REFERRED TO HOUSE RULES COMMITTEE RULES FEB-06-2001 H ADDED AS A JOINT SPONSOR SOTO FEB-06-2001 H ASSIGNED TO COMMITTEE STE GOV ADMIN FEB-27-2001 H FISCAL NOTE FILED FEB-27-2001 H COMMITTEE STE GOV ADMIN FEB-28-2001 H ADDED AS A JOINT SPONSOR FRANKS MAR-01-2001 H ADDED AS A JOINT SPONSOR DAVIS,MONIQUE MAR-08-2001 H AMENDMENT NO. 01-STE GOV ADMIN H MAR-08-2001 H ADOPTED MAR-08-2001 H DO PASS AMENDED/SHORT DEBATE 008-000-000 HSGA MAR-08-2001 H PLACED CALENDAR 2ND READING-SHORT DEBATE MAR-14-2001 H ADDED AS A JOINT SPONSOR BOLAND MAR-15-2001 H SECOND READING-SHORT DEBATE MAR-15-2001 H PLCD CAL ORDER 3RD READING-SHORT DEBATE MAR-21-2001 H THIRD READING/SHORT DEBATE/PASSED 111-001-000 MAR-22-2001 S ARRIVE IN SENATE MAR-22-2001 S PLACED CALENDAR ORDER OF FIRST READING 01-03-27 APR-25-2001 S CHIEF SPONSOR WALSH,L APR-25-2001 S ADDED AS A CO-SPONSOR BOWLES APR-26-2001 S FIRST READING APR-26-2001 S REFERRED TO SENATE RULES COMMITTEE RULES JAN-07-2003 H SESSION SINE DIE END OF INQUIRY Full Text Bill Summary