HB3515ham001 103RD GENERAL ASSEMBLY

Rep. Dan Caulkins

Filed: 3/8/2023

10300HB3515ham001 LRB103 28704 SPS 58840 a

AMENDMENT TO HOUSE BILL 3515

AMENDMENT NO. ______. Amend House Bill 3515 by replacing everything after the enacting clause with the following:

"Section 5. The Consumer Fraud and Deceptive Business Practices Act is amended by adding Section 2BBBB as follows:

(815 ILCS 505/2BBBB new)

Sec. 2BBBB. Customer support service.

(a) As used in this Section, "high-impact social media company" means an entity that generates at least $3,000,000,000 in annual revenue and provides any Internet-accessible platform that:

(1) has 300,000,000 or more monthly active users for not fewer than 3 of the preceding 12 months; and

(2) constitutes an online product or service that is primarily used by users to access or share user-generated content.

(b) A high-impact social media company in the State of Illinois must make available to its customers, at no cost, a customer support service to address customer issues and complaints during the hours the high-impact social media company regularly conducts business. A customer support service must respond to all customers within 24 hours after a customer contacts the service and must solve a customer's issue or complaint within 48 hours after a customer contacts the service. A high-impact social media company that violates this Section commits an unlawful practice within the meaning of this Act.".