Illinois General Assembly - Full Text of HB3515
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Full Text of HB3515  103rd General Assembly


Rep. Dan Caulkins

Filed: 3/8/2023





10300HB3515ham001LRB103 28704 SPS 58840 a


2    AMENDMENT NO. ______. Amend House Bill 3515 by replacing
3everything after the enacting clause with the following:
4    "Section 5. The Consumer Fraud and Deceptive Business
5Practices Act is amended by adding Section 2BBBB as follows:
6    (815 ILCS 505/2BBBB new)
7    Sec. 2BBBB. Customer support service.
8    (a) As used in this Section, "high-impact social media
9company" means an entity that generates at least
10$3,000,000,000 in annual revenue and provides any
11Internet-accessible platform that:
12        (1) has 300,000,000 or more monthly active users for
13    not fewer than 3 of the preceding 12 months; and
14        (2) constitutes an online product or service that is
15    primarily used by users to access or share user-generated
16    content.



10300HB3515ham001- 2 -LRB103 28704 SPS 58840 a

1    (b) A high-impact social media company in the State of
2Illinois must make available to its customers, at no cost, a
3customer support service to address customer issues and
4complaints during the hours the high-impact social media
5company regularly conducts business. A customer support
6service must respond to all customers within 24 hours after a
7customer contacts the service and must solve a customer's
8issue or complaint within 48 hours after a customer contacts
9the service. A high-impact social media company that violates
10this Section commits an unlawful practice within the meaning
11of this Act.".