103RD GENERAL ASSEMBLY
State of Illinois
2023 and 2024
HB3515

 

Introduced 2/17/2023, by Rep. Dan Caulkins

 

SYNOPSIS AS INTRODUCED:
 
815 ILCS 505/2BBBB new

    Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that a company that provides goods or services to customers in the State of Illinois must make available to its customers, at no cost, a customer support service to address customer issues and complaints during the hours the company regularly conducts business. Provides that a customer support service must respond to all customers within 24 hours after a customer contacts the service and must solve a customer's issue or complaint within 48 hours after a customer contacts the service. Provides that a company that violates these provisions commits an unlawful practice within the meaning of the Act.


LRB103 28704 SPS 55086 b

 

 

A BILL FOR

 

HB3515LRB103 28704 SPS 55086 b

1    AN ACT concerning business.
 
2    Be it enacted by the People of the State of Illinois,
3represented in the General Assembly:
 
4    Section 5. The Consumer Fraud and Deceptive Business
5Practices Act is amended by adding Section 2BBBB as follows:
 
6    (815 ILCS 505/2BBBB new)
7    Sec. 2BBBB. Customer support service. A company that
8provides goods or services to customers in the State of
9Illinois must make available to its customers, at no cost, a
10customer support service to address customer issues and
11complaints during the hours the company regularly conducts
12business. A customer support service must respond to all
13customers within 24 hours after a customer contacts the
14service and must solve a customer's issue or complaint within
1548 hours after a customer contacts the service. A company that
16violates this Section commits an unlawful practice within the
17meaning of this Act.