State of Illinois
90th General Assembly
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[ Introduced ][ Engrossed ][ House Amendment 002 ]
[ House Amendment 003 ]

90_HB1490ham001

                                           LRB9003498JSgcam01
 1                    AMENDMENT TO HOUSE BILL 1490
 2        AMENDMENT NO.     .  Amend House Bill 1490  by  replacing
 3    the title with the following:
 4        "AN ACT concerning the provision of health care services,
 5    amending named Acts."; and
 6    by  replacing  everything  after the enacting clause with the
 7    following:
 8        "Section 5.  The Health Maintenance Organization  Act  is
 9    amended  by  changing Sections 1-2 and 5-5 and adding Section
10    2-10 as follows:
11        (215 ILCS 125/1-2) (from Ch. 111 1/2, par. 1402)
12        Sec. 1-2.  Definitions. As used in this Act,  unless  the
13    context  otherwise  requires,  the following terms shall have
14    the meanings ascribed to them:
15        (1)  "Advertisement"  means  any  printed  or   published
16    material,  audiovisual material and descriptive literature of
17    the  health  care  plan  used  in  direct  mail,  newspapers,
18    magazines, radio scripts, television scripts, billboards  and
19    similar  displays;  and  any  descriptive literature or sales
20    aids of all kinds disseminated by  a  representative  of  the
21    health  care  plan  for presentation to the public including,
                            -2-            LRB9003498JSgcam01
 1    but  not   limited   to,   circulars,   leaflets,   booklets,
 2    depictions,  illustrations,  form  letters and prepared sales
 3    presentations.
 4        (2)  "Director" means the Director of Insurance.
 5        (3)  "Basic Health Care Services" means  emergency  care,
 6    and inpatient hospital and physician care, outpatient medical
 7    services,  mental  health  services  and care for alcohol and
 8    drug  abuse,  including  any   reasonable   deductibles   and
 9    co-payments,  all of which are subject to such limitations as
10    are determined by the Director pursuant to rule.
11        (4)  "Enrollee" means an individual who has been enrolled
12    in a health care plan.
13        (5)  "Evidence  of  Coverage"  means   any   certificate,
14    agreement,  or contract issued to an enrollee setting out the
15    coverage to which he is entitled in exchange for a per capita
16    prepaid sum.
17        (6)  "Group Contract" means a contract  for  health  care
18    services  which by its terms limits eligibility to members of
19    a specified group.
20        (7)  "Health Care Plan" means any arrangement whereby any
21    organization undertakes to provide or arrange for and pay for
22    or reimburse the cost of  basic  health  care  services  from
23    providers selected by the Health Maintenance Organization and
24    such  arrangement  consists of arranging for or the provision
25    of such health care  services,  as  distinguished  from  mere
26    indemnification  against the cost of such services, except as
27    otherwise authorized by Section 2-3 of this  Act,  on  a  per
28    capita  prepaid  basis,  through  insurance  or otherwise.  A
29    "health care plan" also includes any arrangement  whereby  an
30    organization  undertakes to provide or arrange for or pay for
31    or reimburse the cost of any health care service for  persons
32    who  are  enrolled  in  the  integrated  health  care program
33    established under Section 5-16.3 of the Illinois  Public  Aid
34    Code  through  providers selected by the organization and the
                            -3-            LRB9003498JSgcam01
 1    arrangement consists of making provision for the delivery  of
 2    health    care   services,   as   distinguished   from   mere
 3    indemnification.   Nothing  in  this   definition,   however,
 4    affects  the  total  medical  services  available  to persons
 5    eligible for medical assistance under the Illinois Public Aid
 6    Code.
 7        (8)  "Health Care Services" means any  services  included
 8    in  the  furnishing  to  any  individual of medical or dental
 9    care, or the hospitalization or incident to the furnishing of
10    such care or hospitalization as well as the furnishing to any
11    person of any and all  other  services  for  the  purpose  of
12    preventing,  alleviating,  curing or healing human illness or
13    injury.
14        (9)  "Health   Maintenance   Organization"   means    any
15    organization  formed  under the laws of this or another state
16    to provide or arrange for one or more health care plans under
17    a system which causes any part of the  risk  of  health  care
18    delivery to be borne by the organization or its providers.
19        (10)  "Net  Worth"  means  admitted assets, as defined in
20    Section 1-3 of this Act, minus liabilities.
21        (11)  "Organization" means any insurance  company,  or  a
22    nonprofit  corporation  authorized  under the Medical Service
23    Plan Act, the Dental Service Plan  Act,  the  Vision  Service
24    Plan  Act, the Pharmaceutical Service Plan Act, the Voluntary
25    Health Services Plans  Act  or  the  Non-profit  Health  Care
26    Service  Plan  Act, or a corporation organized under the laws
27    of this or another state for the purpose of operating one  or
28    more  health care plans and doing no business other than that
29    of a Health Maintenance Organization or an insurance company.
30    Organization shall  also  mean  the  University  of  Illinois
31    Hospital  as  defined  in the University of Illinois Hospital
32    Act.
33        (12)  "Provider" means any physician, hospital  facility,
34    or  other person which is licensed or otherwise authorized to
                            -4-            LRB9003498JSgcam01
 1    furnish health care services  and  also  includes  any  other
 2    entity that arranges for the delivery or furnishing of health
 3    care service.
 4        (13)  "Producer"  means  a  person directly or indirectly
 5    associated  with  a  health  care   plan   who   engages   in
 6    solicitation or enrollment.
 7        (14)  "Per capita prepaid" means a basis of prepayment by
 8    which  a  fixed  amount of money is prepaid per individual or
 9    any  other  enrollment  unit  to   the   Health   Maintenance
10    Organization  or  for health care services which are provided
11    during a definite time period regardless of the frequency  or
12    extent  of  the  services  rendered by the Health Maintenance
13    Organization,  except  for  copayments  and  deductibles  and
14    except as provided in subsection (f) of Section 5-3  of  this
15    Act.
16        (15)  "Subscriber"  means a person who has entered into a
17    contractual  relationship   with   the   Health   Maintenance
18    Organization  for the provision of or arrangement of at least
19    basic health care  services  to  the  beneficiaries  of  such
20    contract.
21        (16)  "Accreditation   organization"  means  all  of  the
22    following  entities:  the  National  Committee   of   Quality
23    Assurance,   the   Joint   Commission   on  Accreditation  of
24    Healthcare Organizations, the Accreditation  Association  for
25    Ambulatory  Health Care, and such other nationally recognized
26    accreditation organizations as may be approved by rule by the
27    Department of Insurance.
28    (Source: P.A. 88-554, eff. 7-26-94; 89-90, eff. 6-30-95.)
29        (215 ILCS 125/2-10 new)
30        Sec. 2-10.  Accreditation.
31        (a)  As a condition of doing business in  this  State,  a
32    health  maintenance  organization  issued  a  certificate  of
33    authority  under this Act shall apply for accreditation by an
                            -5-            LRB9003498JSgcam01
 1    accreditation  organization  within  6   months   after   its
 2    licensure  and shall be accredited within 18 months after the
 3    health maintenance organization's receipt of its  certificate
 4    of  authority.   A  health  maintenance  organization with an
 5    existing   certificate   of   authority   must   apply    for
 6    accreditation  by  an  accreditation  organization  within  6
 7    months  after  the  effective  date of this amendatory Act of
 8    1997 and shall be  accredited  within  18  months  after  the
 9    effective  date  of  this  amendatory  Act of 1997.  A health
10    maintenance  organization  shall  be   reaccredited   by   an
11    accreditation organization not less than once every 3 years.
12        (b)  If  a  contract  for  the  provision  of health care
13    services  between  a  provider  and  a   health   maintenance
14    organization  issued  a  certificate of authority at any time
15    covers  (i)  at  least  15%   of   the   health   maintenance
16    organization's  current  enrollment  or  (ii)  at least 5,000
17    enrollees of the health  maintenance  organization's  current
18    enrollment,  the  contracting  provider  shall  apply for and
19    obtain accreditation by an accreditation organization  within
20    (A)  6 months after the effective date of this amendatory Act
21    of 1997 and shall be accredited within 18  months  after  the
22    effective date of this amendatory Act of 1997 or (B) within 6
23    months  after the first day of the month in which (i) or (ii)
24    applies.  A health maintenance organization may contract  for
25    the  provision  of  health care services with an unaccredited
26    provider that would otherwise be required  to  be  accredited
27    pursuant to this Section, but that has been licensed for less
28    than 6 months (or, in the case licensure of a provider entity
29    is  not  required, that has been in existence for less than 6
30    months) upon the condition that the provider will  (i)  apply
31    for accreditation from an accreditation organization within 6
32    months  after  the effective date of the contract between the
33    provider and the health  maintenance  organization  and  (ii)
34    obtain   accreditation  from  an  accreditation  organization
                            -6-            LRB9003498JSgcam01
 1    within 18 months after the effective date of the contract.
 2        (c)  The Director  shall  provide  technical  assistance,
 3    upon  request  by a health maintenance organization, in order
 4    to assist it in developing and maintaining quality  assurance
 5    systems   and   for   the   purpose  of  complying  with  the
 6    accreditation requirement.
 7        (d)  The  Director  shall  monitor  and   determine   the
 8    accreditation  status  of  all  existing  health  maintenance
 9    organizations  on an ongoing basis and group them into one of
10    the following categories:
11             (1)  three year accreditation obtained;
12             (2)  not  applied  and  surveyed  for  accreditation
13        within the appropriate time frame;
14             (3)  applied for  accreditation,  but  not  surveyed
15        within the appropriate time frame;
16             (4)  surveyed,   findings   of   the   accreditation
17        organization not final; or
18             (5)  failed accreditation survey.
19        (e)  The Director shall verify the compliance of a health
20    maintenance  organization  with the accreditation requirement
21    with the appropriate  accreditation  organization  and  shall
22    initiate   action   for  a  health  maintenance  organization
23    classified under item (2), (3), or (5) of subsection (d).
24        (f)  The Director shall file an administrative  order  to
25    show   cause   against   a  health  maintenance  organization
26    classified under item (2), (3),  or  (5)  of  subsection  (d)
27    which   is   not   in   compliance   with  the  accreditation
28    requirement.
29        (g)  If a health maintenance organization fails to comply
30    with the requirements of this  Section,  the  Director  shall
31    sanction  the noncompliant health maintenance organization as
32    follows:
33             (1)  If  a  health   maintenance   organization   is
34        classified  under  item (2) of subsection (d), the health
                            -7-            LRB9003498JSgcam01
 1        maintenance organization shall suspend  the  offering  of
 2        health  care  plans  pursuant to a new group contract and
 3        suspend the enrollment of medical assistance  recipients.
 4        The   suspension  of  enrollment  of  medical  assistance
 5        recipients shall preclude the enrollment  by  the  health
 6        maintenance   organization   of   individuals   currently
 7        receiving medical assistance as well as the enrollment of
 8        new medical assistance recipients, but shall not preclude
 9        the  enrollment  of  a  dependent of a medical assistance
10        recipient  currently  enrolled  with  the   noncompliance
11        health  maintenance  organization.   The  limitations  on
12        enrollment  contained  in  this subsection shall continue
13        until the noncompliant  health  maintenance  organization
14        obtains accreditation as required under this Section; and
15             (2)  in   addition   to   the  mandatory  enrollment
16        restrictions, the Director, in his discretion,  may  take
17        action   against   the  health  maintenance  organization
18        pursuant to Section 5-5  and  may  impose  the  following
19        monetary  fines  on  a  noncompliant  health  maintenance
20        organization:
21                  (A)  if  a  health maintenance organization has
22             not applied for accreditation  within  the  required
23             time  frames, a fine not to exceed $500 for each day
24             of noncompliance with this Section; and
25                  (B)  if a health maintenance  organization  has
26             applied  for  the  accreditation  required  by  this
27             Section,  but  has  not  been  surveyed  within  the
28             required  time frames, a fine not to exceed $250 for
29             each day of noncompliance with this Section.
30        (h)  The enrollment of a health maintenance  organization
31    that   contracts  with  an  unaccredited  provider  which  is
32    required to be accredited by  an  accreditation  organization
33    pursuant  to  this Section shall be suspended as described in
34    item  (1)  of  subsection  (g)  during  the  period  that  it
                            -8-            LRB9003498JSgcam01
 1    maintains the contract that causes it to be out of compliance
 2    with this Section and may have imposed  upon  it  a  monetary
 3    fine  not  to  exceed  $20,000  for  each  contract  with  an
 4    unaccredited provider which is required to be accredited.
 5        (i)  For  a  health  maintenance  organization classified
 6    under item (2) or (3) of subsection (d), the  Director  shall
 7    assess  the need to mitigate the monetary penalties specified
 8    under subsection (g) based upon:
 9             (1)  the  potential  threat  to  enrollees'  health,
10        safety, and welfare as determined by assessing compliance
11        with standards specified in this  Section;  the  Director
12        shall  also  assess  the  findings  of  the accreditation
13        survey;
14             (2)  the   financial   viability   of   the   health
15        maintenance organization; and
16             (3)  the   extent   of   the   health    maintenance
17        organization's efforts in initiate corrective action.
18        (j)  For  those  health maintenance organizations failing
19    the initial or renewal accreditation survey,  the  Department
20    of  Human  Services  shall  require  the  health  maintenance
21    organization  to  enter  into a corrective action process for
22    the purpose of achieving accreditation.   The  Department  of
23    Human  Services  shall  monitor  the progress of those health
24    maintenance organizations not in  compliance  in  cooperation
25    with  the  accreditation  organization  to ensure that health
26    maintenance  organizations  come  into  compliance  with  the
27    accreditation requirement.
28        (k)  Those health maintenance  organizations  failing  an
29    initial   or   renewal   accreditation  survey  must  receive
30    accreditation during a  subsequent  survey  by  the  original
31    accrediting  organization.   Accreditation  must  be received
32    within one year of the final accreditation  decision  by  the
33    accrediting  agency or within a time frame mutually agreeable
34    to the Director,  the  accreditation  organization,  and  the
                            -9-            LRB9003498JSgcam01
 1    health   maintenance   organization.   A  health  maintenance
 2    organization  may,  at  any  time,  seek  accreditation  from
 3    another accreditation organization provided that  the  health
 4    maintenance  organization  enters  into  a  corrective action
 5    process under subsection (j) to  achieve  accreditation  with
 6    the original accreditation organization.
 7        (l)  The  Department  of  Human  Services  shall  conduct
 8    annual  validation  surveys  on accredited health maintenance
 9    organizations to ensure ongoing compliance with accreditation
10    standards.  Selection of the health maintenance organizations
11    to be surveyed shall be based on the following information:
12             (1)  reports   received   from   the   accreditation
13        organization, the Department of Insurance, or other State
14        or federal regulatory agency  regarding  the  quality  of
15        care provided by the organization;
16             (2)  quality  of  care  complaints  received  by the
17        Director from enrollees or providers; and
18             (3)  such other information as the Director, in  his
19        discretion,  shall determine is relevant in the selection
20        process.
21        (215 ILCS 125/5-5) (from Ch. 111 1/2, par. 1413)
22        Sec.  5-5.    Suspension,   revocation   or   denial   of
23    certification  of  authority.  The  Director  may  suspend or
24    revoke any  certificate  of  authority  issued  to  a  health
25    maintenance   organization   under   this   Act  or  deny  an
26    application for a certificate of authority if he finds any of
27    the following:
28        (a)  The health  maintenance  organization  is  operating
29    significantly  in  contravention  of its basic organizational
30    document, its health care plan, or in a  manner  contrary  to
31    that described in any information submitted under Section 2-1
32    or 4-12.
33        (b)  The health maintenance organization issues contracts
                            -10-           LRB9003498JSgcam01
 1    or  evidences  of  coverage or uses a schedule of charges for
 2    health care services that do not comply with the  requirement
 3    of Section 2-1 or 4-12.
 4        (c)  The health care plan does not provide or arrange for
 5    basic  health  care  services,  except as provided in Section
 6    4-13 concerning mental health services  for  clients  of  the
 7    Department of Children and Family Services.
 8        (d)  The  Director  of  Public  Health  certifies  to the
 9    Director that (1) the health  maintenance  organization  does
10    not  meet  the  requirements of Section 2-2 or (2) the health
11    maintenance organization is unable to fulfill its obligations
12    to furnish health care services as required under its  health
13    care  plan.  The Department of Public Health shall promulgate
14    by rule, pursuant to the  Illinois  Administrative  Procedure
15    Act,   the   precise  standards  used  for  determining  what
16    constitutes a material misrepresentation, what constitutes  a
17    material  violation of a contract or evidence of coverage, or
18    what constitutes good  faith  with  regard  to  certification
19    under this paragraph.
20        (e)  The  health  maintenance  organization  is no longer
21    financially responsible and may reasonably be expected to  be
22    unable  to  meet  its obligations to enrollees or prospective
23    enrollees.
24        (f)  The health maintenance organization, or  any  person
25    on its behalf, has advertised or merchandised its services in
26    an   untrue,  misrepresentative,  misleading,  deceptive,  or
27    unfair manner.
28        (g)  The continued operation of  the  health  maintenance
29    organization would be hazardous to its enrollees.
30        (h)  The health maintenance organization has neglected to
31    correct,  within  the  time  prescribed  by subsection (c) of
32    Section  2-4,   any   deficiency   occurring   due   to   the
33    organization's   prescribed  minimum  net  worth  or  special
34    contingent reserve being impaired.
                            -11-           LRB9003498JSgcam01
 1        (i)  The health maintenance  organization  has  otherwise
 2    failed to substantially comply with this Act.
 3        (j)  The  health  maintenance  organization has failed to
 4    meet the  requirements  for  issuance  of  a  certificate  of
 5    authority set forth in Section 2-2.
 6        (k)  The  health  maintenance  organization has failed to
 7    obtain  and  maintain  accreditation  by   an   accreditation
 8    organization pursuant to Section 2-10.
 9        When the certificate of authority of a health maintenance
10    organization  is  revoked,  the  organization  shall proceed,
11    immediately following the effective  date  of  the  order  of
12    revocation,  to  wind  up  its  affairs  and shall conduct no
13    further business except as may be essential  to  the  orderly
14    conclusion  of  the affairs of the organization. The Director
15    may permit further operation  of  the  organization  that  he
16    finds to be in the best interest of enrollees to the end that
17    the   enrollees  will  be  afforded  the  greatest  practical
18    opportunity to obtain health care services.
19    (Source: P.A. 88-487.)
20        Section 10.  The Illinois Aid Code is amended  by  adding
21    Sections 5-23 and 5-24 as follows:
22        (305 ILCS 5/5-23 new)
23        Sec. 5-23.  Accreditation.
24        (a)  A  managed  care community network or prepaid health
25    plan that contracts with  the  Illinois  Department  for  the
26    provision of medical care to recipients entitled to aid under
27    this   Article   shall   apply   for   accreditation   by  an
28    accreditation  organization  within  6   months   after   the
29    effective  date  of  this  amendatory  Act of 1997 and obtain
30    accreditation within 18 months after the  effective  date  of
31    this  amendatory  Act  of  1997.   The managed care community
32    network and prepaid health plan shall be reaccredited  by  an
                            -12-           LRB9003498JSgcam01
 1    accreditation  organization not less than once every 3 years.
 2    For   the   purposes   of   this   Section,    "accreditation
 3    organization"  means  all  of  the  following  entities:  the
 4    National Committee of Quality Assurance, the Joint Commission
 5    on    Accreditation    of   Healthcare   Organizations,   the
 6    Accreditation Association for  Ambulatory  Health  Care,  and
 7    such  other nationally recognized accreditation organizations
 8    as may be approved by rule by the Illinois Department.
 9        (b)  The Illinois Department shall monitor and  determine
10    the  accreditation  status  of  all  managed  care  community
11    networks  and  prepaid  health  plans  that contract with the
12    Illinois  Department  for  the  provision  of   services   to
13    recipients  entitled  to aid under this Article on an ongoing
14    basis  and  shall  group  them  into  one  of  the  following
15    categories:
16             (1)  three year accreditation obtained;
17             (2)  not  applied  and  surveyed  for  accreditation
18        within the appropriate time frame;
19             (3)  applied for  accreditation,  but  not  surveyed
20        within the appropriate time frame;
21             (4)  surveyed,  findings of the accreditation agency
22        not final; or
23             (5)  failed accreditation survey.
24        (c)  The Illinois Department shall verify the  compliance
25    of  managed  care community networks and prepaid health plans
26    with the accreditation  requirement  with  the  accreditation
27    organizations   and   shall   initiate  action  for  entities
28    classified under item (2), (3), or (5) of subsection (b).
29        (d)  The Illinois Department shall file an administrative
30    order to show cause against those entities categorized  under
31    item  (2),  (3),  or  (5), of subsection (b) which are not in
32    compliance with the accreditation requirement.
33        (e)  If an entity required to do so fails to comply  with
34    the  requirements  of  this  Section, the Illinois Department
                            -13-           LRB9003498JSgcam01
 1    shall sanction the entity as follows:
 2             (1)  If the entity is categorized under item (2)  or
 3        (3)  of  subsection  (b),  the  entity  shall suspend the
 4        enrollment  of  medical   assistance   recipients.    The
 5        suspension of enrollment of medical assistance recipients
 6        shall  preclude  the  enrollment of individuals currently
 7        receiving medical assistance as well as the enrollment of
 8        new medical assistance recipients, but shall not preclude
 9        the enrollment of a dependent  of  a  medical  assistance
10        recipient   currently   enrolled  with  the  noncompliant
11        entity.  The  limitation  on  enrollment  shall  continue
12        until  the  noncompliant  entity obtains accreditation as
13        required under this Section; and
14             (2)  in  addition  to   the   mandatory   enrollment
15        restriction,  the Director, in his discretion, may impose
16        the  following   monetary   fines   on   a   noncompliant
17        organization:
18                  (A)  if   the   entity   has  not  applied  for
19             accreditation within the  required  time  frames,  a
20             fine   not   to   exceed   $500   for  each  day  of
21             noncompliance with this Section; and
22                  (B)  if  the  entity  has   applied   for   the
23             accreditation  required by this Section, but has not
24             been surveyed within the  required  time  frames,  a
25             fine   not   to   exceed   $250   for  each  day  of
26             noncompliance with this Section.
27             (3)  If  a  prepaid  health  plan  or  managed  care
28        community network fails a follow-up accreditation  survey
29        conducted  subsequent  to  a failed accreditation survey,
30        the contract for the provision of medical care to medical
31        assistance recipients of the noncompliant entity shall be
32        terminated.
33        (f)  For an entity failing an accreditation  survey,  the
34    Director  shall  assess  the  need  to  mitigate the monetary
                            -14-           LRB9003498JSgcam01
 1    penalties specified under item (2) of  subsection  (e)  based
 2    upon:
 3             (1)  the  potential  threat  to  recipients' health,
 4        safety, and welfare as determined by assessing compliance
 5        with standards specified in this  Section;  the  Illinois
 6        Department   shall   also  assess  the  findings  of  the
 7        accreditation survey;
 8             (2)  the financial viability of the entity; and
 9             (3)  the extent of the entity's efforts to  initiate
10        corrective action.
11        (g)  Those  contracting  entities  classified  under item
12    (2), (3), or (5) of subsection (b) shall be surveyed  by  the
13    Illinois   Department   to   ensure   compliance  with  their
14    contractual  obligations  under  their  contracts  with   the
15    Illinois Department.
16        (h)  An  entity  failing the initial accreditation survey
17    shall enter into a corrective action process for the  purpose
18    of  achieving  accreditation.  The  Illinois Department shall
19    monitor the progress of those  contracting  entities  not  in
20    compliance in cooperation with the accreditation organization
21    to  ensure that the contracting entities gain compliance with
22    the accreditation  requirement.  Those  contracting  entities
23    failing  an  initial  or  renewal  accreditation  survey must
24    receive  accreditation  during  a  subsequent   accreditation
25    survey    by   the   original   accreditation   organization.
26    Accreditation must be received within one year of  the  final
27    accreditation  decision  by  the  accrediting organization or
28    within a  time  frame  mutually  agreeable  to  the  Illinois
29    Department,   the   accreditation   organization,   and   the
30    contracting  entity.    A contracting entity may, at any time
31    seeking accreditation from another accreditation organization
32    provided that the contracting entity enters into a corrective
33    action process under this subsection to achieve accreditation
34    with the original accreditation organization.
                            -15-           LRB9003498JSgcam01
 1        (i)  The  Illinois  Department   shall   conduct   annual
 2    validation  surveys  on  accredited  contracting  entities to
 3    ensure  ongoing  compliance  with  accreditation   standards.
 4    Selection of the contracting entities to be surveyed shall be
 5    based on the following information:
 6             (1)  reports   received   from   the   accreditation
 7        organization,  the  Illinois Department or other State or
 8        federal regulatory agency regarding the quality  of  care
 9        provided by the entity;
10             (2)  quality  of  care  complaints  received  by the
11        Illinois Department from recipients or providers; and
12             (3)  such other information as the Director, in  his
13        discretion,  shall determine is relevant in the selection
14        process.
15        (305 ILCS 5/5-24 new)
16        Sec. 5-24.  Telephone service.   In  any  case  that  the
17    Illinois  Department enters into a contract for the provision
18    of medical  care  from  a  health  maintenance  organization,
19    prepaid  health  plan, or managed care community network, the
20    contracting entity shall, at a minimum, staff  any  telephone
21    service   maintained  for  the  benefit  of  recipients  with
22    medically trained personnel.  The telephone service shall  be
23    provided  directly,  or  under  arrangement,  at an office or
24    offices in locations maintained solely within  the  State  of
25    Illinois.   For  purposes of this Section, "medically trained
26    personnel" means  licensed  practical  nurses  or  registered
27    nurses  located  in  the  State  of Illinois who are licensed
28    pursuant to the Illinois Nursing Act of 1987.".

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