Illinois General Assembly - Bill Status for HB4159
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 Bill Status of HB4159  96th General Assembly


House Sponsors
Rep. Jehan A. Gordon

Last Action
DateChamber Action
  1/11/2011HouseSession Sine Die

Statutes Amended In Order of Appearance
220 ILCS 5/8-515 new

Synopsis As Introduced
Amends the Public Utilities Act. Provides that a public utility shall maintain a live operator or service representative, rather than a voice recording, to answer customer service calls within 3 minutes of the customer placing the call concerning service. Provides that, if on-site service is required, then a public utility shall provide the customer with a 3-hour time period during which the utility's service representatives must arrive at the customer's location. Provides that a violation shall result in a $100 fine levied on the public utility for the first offense, with an additional $25 fine for each subsequent offense. Provides that the Illinois Commerce Commission shall promulgate rules to implement the specified requirements. Effective immediately.

DateChamber Action
  2/27/2009HouseFiled with the Clerk by Rep. Jehan A. Gordon
  2/27/2009HouseFirst Reading
  2/27/2009HouseReferred to Rules Committee
  3/4/2009HouseAssigned to Labor Committee
  3/13/2009HouseRule 19(a) / Re-referred to Rules Committee
  1/11/2011HouseSession Sine Die

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