96TH GENERAL ASSEMBLY
State of Illinois
2009 and 2010
HB4159

 

Introduced 2/27/2009, by Rep. Jehan A. Gordon

 

SYNOPSIS AS INTRODUCED:
 
220 ILCS 5/8-515 new

    Amends the Public Utilities Act. Provides that a public utility shall maintain a live operator or service representative, rather than a voice recording, to answer customer service calls within 3 minutes of the customer placing the call concerning service. Provides that, if on-site service is required, then a public utility shall provide the customer with a 3-hour time period during which the utility's service representatives must arrive at the customer's location. Provides that a violation shall result in a $100 fine levied on the public utility for the first offense, with an additional $25 fine for each subsequent offense. Provides that the Illinois Commerce Commission shall promulgate rules to implement the specified requirements. Effective immediately.


LRB096 11808 MJR 22646 b

FISCAL NOTE ACT MAY APPLY

 

 

A BILL FOR

 

HB4159 LRB096 11808 MJR 22646 b

1     AN ACT concerning utilities.
 
2     Be it enacted by the People of the State of Illinois,
3 represented in the General Assembly:
 
4     Section 5. The Public Utilities Act is amended by adding
5 Section 8-515 as follows:
 
6     (220 ILCS 5/8-515 new)
7     Sec. 8-515. Customer service calls for public utility
8 service; time limit and penalties.
9     (a) A public utility shall maintain a live operator or
10 service representative, rather than a voice recording, to
11 answer customer service calls within 3 minutes of the customer
12 placing the call concerning service.
13     (b) If on-site service is required, then a public utility
14 shall provide the customer with a 3-hour time period during
15 which the utility's service representatives must arrive at the
16 customer's location.
17     (c) A violation of this Section shall result in a $100 fine
18 levied on the public utility for the first offense, with an
19 additional $25 fine for each subsequent offense.
20     (d) The Commission shall promulgate rules to implement the
21 requirements of this Section.
 
22     Section 99. Effective date. This Act takes effect upon

 

 

HB4159 - 2 - LRB096 11808 MJR 22646 b

1 becoming law.