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95TH GENERAL ASSEMBLY
State of Illinois
2007 and 2008 HB5660
Introduced , by Rep. Jack D. Franks SYNOPSIS AS INTRODUCED: |
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Amends the Public Utilities Act. Provides that a public utility shall maintain a live operator or service representative, rather than a voice recording, to answer customer service and on-site service calls within 3 minutes of the customer placing the call concerning service. Provides that, if on-site service is required, then a public utility shall provide the customer with a 3-hour time period during which the utility's service representatives must arrive at the customer's location. Specifies fines levied against a public utility for the failure of a service representative to arrive at the customer's location on time. Provides that the Illinois Commerce Commission shall promulgate rules to implement the specified requirements. Effective immediately.
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| FISCAL NOTE ACT MAY APPLY | |
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A BILL FOR
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HB5660 |
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LRB095 19900 AMC 46314 b |
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| AN ACT concerning regulation.
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| Be it enacted by the People of the State of Illinois,
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| represented in the General Assembly:
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| Section 5. The Public Utilities Act is amended by adding |
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| Section 8-515 as follows: |
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| (220 ILCS 5/8-515 new)
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| Sec. 8-515. Customer service calls for public utility |
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| service; time limit and penalties. |
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| (a) A public utility shall maintain a live operator or |
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| service representative, rather than a voice recording, to |
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| answer customer service and on-site service calls within 3 |
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| minutes of the customer placing the call concerning service. |
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| (b) If on-site service is required, then a public utility |
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| shall provide the customer with a 3-hour time period during |
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| which the utility's service representatives must arrive at the |
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| customer's location. |
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| (c) A violation of this Section shall result in the |
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| following fines levied on the public utility: |
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| (1) $50 fine if the service representative is between |
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| one minute and 14 minutes late; |
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| (2) $75 fine if the service representative is between |
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| 15 and 29 minutes late; |
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| (3) $100 fine if the service representative is between |