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1 | | Medicare program under Title XVIII of the Social Security |
2 | | Act, the Medicaid program under Title XIX of the Social |
3 | | Security Act, or any other program funded by public or |
4 | | private moneys. |
5 | | (2) Home care services determined to be appropriate by |
6 | | the Department. |
7 | | "Home Care Consumer Bill of Rights" means, at a minimum, |
8 | | the rights set forth in subsections (b) through (g) and, in |
9 | | addition, any other rights established under subsection (h). |
10 | | "Home care services" or "services" means home and |
11 | | community-based services to promote independence and reduce |
12 | | the necessity for residence in a long-term care facility, |
13 | | including personal care services designed to assist an |
14 | | individual in the activities of daily living such as bathing, |
15 | | exercising, personal grooming, and getting in and out of bed. |
16 | | (b) Home care consumer's right to basic safety. |
17 | | (1) A home care consumer has the right to be protected |
18 | | from physical, sexual, mental, and verbal abuse, neglect, |
19 | | and exploitation, including financial exploitation. |
20 | | (2) A home care consumer has the right to be served by |
21 | | providers who are properly trained and are providing home |
22 | | care services within their scope of practice and the scope |
23 | | of their certification or licensure by the State. |
24 | | (3) A provider of home care services shall maintain the |
25 | | confidentiality of all personal, financial, and medical |
26 | | information of the home care consumers to whom it provides |
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1 | | services. |
2 | | (4) A provider of home care services shall respect the |
3 | | personal property of the home care consumers to whom it |
4 | | provides services. If a consumer reports a theft or loss of |
5 | | personal property, the provider shall investigate and |
6 | | shall report back to the consumer the results of the |
7 | | investigation. |
8 | | (c) Home care consumer's right to information. |
9 | | (1) A home care consumer has the right to be informed |
10 | | of the following by a provider of home care services within |
11 | | 2 weeks after starting to receive home care services: |
12 | | (A) His or her rights under this Section. |
13 | | (B) The entities the home care consumer may contact |
14 | | if his or her rights are violated, including the name |
15 | | and contact information for the Department of Human |
16 | | Services and the Department on Aging and other State |
17 | | and local agencies responsible for enforcing the Home |
18 | | Care Consumer Bill of Rights. |
19 | | (2) A home care consumer has the right to: |
20 | | (A) be informed of (i) the cost of home care |
21 | | services prior to receiving those services, (ii) |
22 | | whether the cost of those services is covered under |
23 | | health insurance, long-term care insurance, or other |
24 | | private or public programs, and (iii) any charges the |
25 | | consumer will be expected to pay; and |
26 | | (B) be given advance notice of any changes to those |
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1 | | costs or services. |
2 | | (3) A home care consumer has the right to access |
3 | | information about the availability of the home care |
4 | | services provided in his or her community and has the right |
5 | | to choose among home care services and providers of home |
6 | | care services available in that community. |
7 | | (d) Home care consumer's right to choice, participation, |
8 | | and self-determination. |
9 | | (1) A home care consumer has the right to participate |
10 | | in the planning of his or her home care services, including |
11 | | making choices about aspects of his or her care and |
12 | | services that are important to him or her, choosing |
13 | | providers and schedules to the extent practicable, |
14 | | receiving reasonable accommodation of his or her needs and |
15 | | preferences, and involving anyone he or she chooses to |
16 | | participate with him or her in that planning. |
17 | | (2) A home care consumer has the right to be provided |
18 | | with sufficient information to make informed decisions, to |
19 | | be fully informed in advance about any proposed changes in |
20 | | care and services, and to be involved in the |
21 | | decision-making process regarding those changes. |
22 | | (3) A home care consumer may refuse services and has |
23 | | the right to receive an explanation of the consequences of |
24 | | doing so. |
25 | | (4) A home care consumer has the right to choose a |
26 | | provider of his or her choice and shall determine the |
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1 | | number of hours worked weekly by his or her provider, |
2 | | subject to the monthly limit of hours in the consumer's |
3 | | service plan. The State of Illinois and its Departments may |
4 | | not limit the number of weekly hours worked by providers of |
5 | | home care services. |
6 | | (e) Home care consumer's right to dignity and |
7 | | individuality. A home care consumer has the right to receive |
8 | | care and services provided in a way that promotes his or her |
9 | | dignity and individuality. |
10 | | (f) Home care consumer's right to redress grievances. |
11 | | (1) A home care consumer has the right to express |
12 | | grievances about the quality of his or her home care |
13 | | services, the number of hours of service, and any |
14 | | violations of his or her rights under this Section. A home |
15 | | care consumer has the right to receive prompt responses to |
16 | | those concerns and to be informed about the
entities the |
17 | | consumer may contact to state those grievances in order to |
18 | | have the grievances addressed in an appropriate and timely |
19 | | manner and without retaliation. |
20 | | (2) A home care consumer has the right to assert his or |
21 | | her rights under this Section without retaliation. |
22 | | (g) Home care consumer's right to fiduciary assistance. A |
23 | | home care consumer has the right to a fiduciary's assistance in |
24 | | securing the consumer's rights under this Section. |
25 | | (h) Other rights. The Home Care Consumer Bill of Rights may |
26 | | include any other rights determined to be appropriate by the |
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1 | | Department. |
2 | | (i) The Department of Human Services and the Department on |
3 | | Aging shall develop a plan for enforcing the Home Care Consumer |
4 | | Bill of Rights. In developing the plan, the Departments shall |
5 | | establish and take into account best practices for enforcement |
6 | | of those rights. The Departments shall make those best |
7 | | practices available to the public through their official web |
8 | | sites. The plan shall include a description of how entities |
9 | | with a role in protecting older adults aged 60 or older and |
10 | | persons with disabilities aged 18 through 59, such as home care |
11 | | services licensing agencies, adult protective services |
12 | | agencies, the Office of State Long Term Care Ombudsman, local |
13 | | law enforcement agencies, and other entities determined to be |
14 | | appropriate by the Departments, will coordinate activities to |
15 | | enforce the Home Care Consumer Bill of Rights.
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16 | | (Source: P.A. 98-935, eff. 8-15-14.)
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17 | | Section 99. Effective date. This Act takes effect June 1, |
18 | | 2017.".
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