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| | 09800SB3099sam001 | - 2 - | LRB098 19562 OMW 57345 a |
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| 1 | | materials, notices, and complaint forms offered by executive |
| 2 | | branch State agencies, as defined by rule by the appropriate |
| 3 | | executive branch State agency. "Important documents" does not |
| 4 | | include applications and examinations related to the |
| 5 | | licensure, certification, or registration of businesses and |
| 6 | | professionals. |
| 7 | | "Sufficient number of qualified bilingual persons in |
| 8 | | public contact positions" means the number of qualified |
| 9 | | bilingual persons required in order to provide the same level |
| 10 | | of service to non-English-speaking persons as is available to |
| 11 | | English-speaking persons seeking the same service. |
| 12 | | (b) Each executive branch State agency shall take |
| 13 | | reasonable steps to provide the following in each county where |
| 14 | | the number of residents in a single language group is more than |
| 15 | | 5% of all residents of that county as measured by the most |
| 16 | | recent federal decennial census: |
| 17 | | (1) Having a sufficient number of qualified bilingual |
| 18 | | persons in public contact positions or as interpreters in |
| 19 | | at least one office in the county, determined by the agency |
| 20 | | to be in an area of need, to assist in providing services |
| 21 | | to individuals having limited English proficiency. |
| 22 | | (2) Having available in at least one office in the |
| 23 | | county, determined by the agency to be in an area of need, |
| 24 | | personnel to interpret, upon request, important documents |
| 25 | | ordinarily provided to the public. |
| 26 | | (c) Nothing in this Section requires an executive branch |
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| | 09800SB3099sam001 | - 3 - | LRB098 19562 OMW 57345 a |
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| 1 | | State agency to establish an office in a county where it would |
| 2 | | not otherwise maintain an office. |
| 3 | | (d) Each executive branch State agency shall adopt rules |
| 4 | | regarding the requirements of this Section not less than 6 |
| 5 | | months after the date that this Act takes effect, or as soon |
| 6 | | thereafter as possible. |
| 7 | | (e) The Illinois Human Rights Commission shall implement a |
| 8 | | process to address disputes arising under this Section, |
| 9 | | including, but not limited to, disputes concerning the |
| 10 | | interpretation of "important documents" and "sufficient number |
| 11 | | of qualified bilingual persons in public contact positions" and |
| 12 | | agency determinations of the offices where the services are |
| 13 | | provided, not less than 6 months after the date that this |
| 14 | | amendatory Act of the 98th General Assembly takes effect, or as |
| 15 | | soon thereafter as possible.".
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