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1 | AN ACT concerning regulation.
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2 | Be it enacted by the People of the State of Illinois,
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3 | represented in the General Assembly:
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4 | Section 5. The Nursing Home Care Act is amended by changing | ||||||||||||||||||||||||
5 | Section 3-702 as follows:
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6 | (210 ILCS 45/3-702) (from Ch. 111 1/2, par. 4153-702)
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7 | Sec. 3-702.
(a) A person who believes that this Act or a | ||||||||||||||||||||||||
8 | rule promulgated
under this Act may have been violated may | ||||||||||||||||||||||||
9 | request an investigation. The
request may be submitted to the | ||||||||||||||||||||||||
10 | Department in writing, by telephone, or by
personal visit. An | ||||||||||||||||||||||||
11 | oral complaint shall be reduced to writing by the
Department. | ||||||||||||||||||||||||
12 | The Department shall require request information identifying | ||||||||||||||||||||||||
13 | the
complainant, including the name, address , and telephone | ||||||||||||||||||||||||
14 | number, and relationship to the facility that is the subject of | ||||||||||||||||||||||||
15 | the complaint, to help
enable appropriate follow-up. The | ||||||||||||||||||||||||
16 | Department shall act on such complaints
via on-site visits or | ||||||||||||||||||||||||
17 | other methods deemed appropriate to handle the
complaints with | ||||||||||||||||||||||||
18 | or without such identifying information, as otherwise
provided | ||||||||||||||||||||||||
19 | under this Section. The complainant shall be informed that
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20 | compliance with such request is not required to satisfy the | ||||||||||||||||||||||||
21 | procedures for
filing a complaint under this Act. If the | ||||||||||||||||||||||||
22 | Department has a good faith belief, based on information that | ||||||||||||||||||||||||
23 | comes to its attention, that a complaint is frivolous, intended |
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1 | to harass, or intended to defraud the Department, the | ||||||
2 | Department shall (i) impose on the complainant a civil monetary | ||||||
3 | penalty in the amount of $125 and (ii) include the | ||||||
4 | complainant's name on a list of violators published quarterly. | ||||||
5 | In addition, if the complainant is licensed or certified by the | ||||||
6 | Department or by the Department of Financial and Professional | ||||||
7 | Regulation, then, subject to the requirements of the | ||||||
8 | Department's Health Care Worker Registry, the Department shall | ||||||
9 | forward the complainant's name to the appropriate agency for | ||||||
10 | further action.
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11 | (b) The substance of the complaint shall be provided in | ||||||
12 | writing to the
licensee, owner or administrator no earlier than | ||||||
13 | at the commencement of an
on-site inspection of the facility | ||||||
14 | which takes place pursuant to the complaint.
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15 | (c) The Department shall not disclose the name of the | ||||||
16 | complainant unless
the complainant consents in writing to the | ||||||
17 | disclosure or the investigation
results in a judicial | ||||||
18 | proceeding, or unless disclosure is essential to the
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19 | investigation. The complainant shall be given the opportunity | ||||||
20 | to withdraw
the complaint before disclosure. Upon the request | ||||||
21 | of the complainant, the
Department may permit the complainant | ||||||
22 | or a representative of the complainant
to accompany the person | ||||||
23 | making the on-site inspection of the facility.
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24 | (d) Upon receipt of a complaint, the Department shall | ||||||
25 | determine whether this
Act or a rule promulgated under this Act | ||||||
26 | has been or is being violated. The
Department shall investigate |
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1 | all complaints alleging abuse or neglect within
7 days after | ||||||
2 | the receipt of the complaint except that complaints of abuse
or | ||||||
3 | neglect which indicate that a resident's life or safety is in | ||||||
4 | imminent
danger shall be investigated within 24 hours after | ||||||
5 | receipt of the
complaint. All other complaints shall be | ||||||
6 | investigated within 30 days after
the receipt of the complaint. | ||||||
7 | The Department employees investigating a
complaint shall | ||||||
8 | conduct a brief, informal exit conference with the facility
to | ||||||
9 | alert its administration of any suspected serious deficiency | ||||||
10 | that poses
a direct threat to the health, safety or welfare of | ||||||
11 | a resident to enable an
immediate correction for the | ||||||
12 | alleviation or elimination of such threat.
Such information and | ||||||
13 | findings discussed in the brief exit conference shall
become a | ||||||
14 | part of the investigating record but shall not in any way
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15 | constitute an official or final notice of violation as provided | ||||||
16 | under
Section 3-301. All complaints shall be classified as
"an | ||||||
17 | invalid report", "a valid report", or "an undetermined
report". | ||||||
18 | For any complaint classified as "a valid report", the
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19 | Department must determine within 30 working days
if any rule or | ||||||
20 | provision of this Act has been or is being violated.
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21 | (d-1) The Department shall, whenever possible, combine an | ||||||
22 | on-site
investigation of a complaint in a facility with other | ||||||
23 | inspections in order
to avoid duplication of inspections.
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24 | (e) In all cases, the Department shall inform the | ||||||
25 | complainant of its
findings within 10 days of its determination | ||||||
26 | unless otherwise indicated
by the complainant, and the |
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1 | complainant may direct the Department to
send a copy of such | ||||||
2 | findings to another person. The Department's findings
may | ||||||
3 | include comments or documentation provided by either the | ||||||
4 | complainant
or the licensee pertaining to the complaint. The | ||||||
5 | Department shall also
notify the facility of such findings | ||||||
6 | within 10 days of the determination,
but the name of the | ||||||
7 | complainant or residents shall not be disclosed in this
notice | ||||||
8 | to the facility. The notice of such
findings shall include a | ||||||
9 | copy of the written determination; the
correction order, if | ||||||
10 | any; the warning notice, if any; the inspection
report; or the | ||||||
11 | State licensure form on which the violation is listed.
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12 | (f) A written determination, correction order, or warning | ||||||
13 | notice
concerning a complaint, together with the facility's | ||||||
14 | response, shall be
available for public inspection, but the | ||||||
15 | name of the complainant or
resident shall not be disclosed | ||||||
16 | without his consent.
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17 | (g) A complainant who is dissatisfied with the | ||||||
18 | determination or
investigation by the Department may request a | ||||||
19 | hearing under Section
3-703. The facility shall be given notice | ||||||
20 | of any such
hearing and may participate in the hearing as a | ||||||
21 | party. If a facility
requests a hearing under Section 3-703 | ||||||
22 | which
concerns a matter covered by a complaint, the complainant | ||||||
23 | shall be given
notice and may participate in the hearing as a | ||||||
24 | party. A request
for a hearing by either a complainant or a | ||||||
25 | facility shall be
submitted in writing to the Department within | ||||||
26 | 30 days after the mailing
of the Department's findings as |
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1 | described in subsection (e) of this
Section. Upon receipt of | ||||||
2 | the request the Department shall conduct a hearing
as provided | ||||||
3 | under Section 3-703.
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4 | (h) Any person who knowingly transmits a false report to | ||||||
5 | the
Department commits the offense of disorderly conduct under | ||||||
6 | subsection
(a)(8) of Section 26-1 of the "Criminal Code of | ||||||
7 | 1961".
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8 | (Source: P.A. 85-1378 .)
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9 | Section 99. Effective date. This Act takes effect January | ||||||
10 | 1, 2013.
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