Date	Chamber	Action
1/13/2009	House	Session Sine Die

Statutes Amended In Order of Appearance

220 ILCS 5/8-515 new

Synopsis As Introduced
Amends the Public Utilities Act. Provides that a public utility shall maintain a live operator or service representative, rather than a voice recording, to answer customer service and on-site service calls within 3 minutes of the customer placing the call concerning service. Provides that, if on-site service is required, then a public utility shall provide the customer with a 3-hour time period during which the utility's service representatives must arrive at the customer's location. Specifies fines levied against a public utility for the failure of a service representative to arrive at the customer's location on time. Provides that the Illinois Commerce Commission shall promulgate rules to implement the specified requirements. Effective immediately.

Actions 

Date	Chamber	Action
2/15/2008	House	Filed with the Clerk by Rep. Jack D. Franks
2/15/2008	House	First Reading
2/15/2008	House	Referred to Rules Committee
3/3/2008	House	Assigned to Public Utilities Committee
3/5/2008	House	Added Chief Co-Sponsor Rep. Robert F. Flider
3/14/2008	House	Rule 19(a) / Re-referred to Rules Committee
1/13/2009	House	Session Sine Die

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