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94TH GENERAL ASSEMBLY
State of Illinois
2005 and 2006
HB1045
Introduced 02/03/05, by Rep. Mary E. Flowers SYNOPSIS AS INTRODUCED:
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Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that any person who receives a telephone call from, or places a telephone call to, a customer sales call center or a customer service call center, upon request, has the right to: (1) know the identification of the city, state, and country where the customer service employee is located; (2) know the name or registered alias of the customer services employee; (3) know the name of the employer of the person with whom the person is speaking; and (4) speak to a qualified employee of the company or government agency the person is doing business with. Provides that a person who receives a telephone call from, or places a telephone call to, a customer sales call center or a customer service call center shall not have his or her financial, credit, or identifying information sent to any foreign country without express written permission.
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A BILL FOR
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HB1045 |
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LRB094 06808 RXD 36911 b |
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| AN ACT concerning business.
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| Be it enacted by the People of the State of Illinois,
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| represented in the General Assembly:
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| Section 5. The Consumer Fraud and Deceptive Business |
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| Practices Act is amended by adding Section 2VV as follows:
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| (815 ILCS 505/2VV new) |
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| Sec. 2VV. Customers right to customer sales or customer |
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| service call center information. |
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| (a) In this Section: |
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| "Customer sales call center" means an entity whose |
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| primary purpose includes the initiating or receiving of |
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| telephonic communications on behalf of any person for the |
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| purpose of initiating sales, including telephone |
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| solicitations as defined under the Telephone Solicitations |
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| Act. |
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| "Customer service call center" means an entity whose |
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| primary purpose includes the initiating or receiving of |
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| telephonic communications on behalf of any person for the |
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| purposes of providing or receiving services or information |
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| necessary in connection with the providing of services or |
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| other benefits. |
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| "Customer services employee" means a person employed |
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| by or working on behalf of a customer sales call center or |
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| a customer service call center. |
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| "Identifying information" means information that |
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| identifies an individual, including, but not limited to, |
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| social security numbers, drivers license numbers, checking |
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| account numbers, savings account numbers, credit card |
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| numbers, debit card numbers, personal identification |
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| numbers, electronic identification numbers, digital |
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| signatures, other numbers or information that can be used |
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| to access a person's financial resources, biometric data, |