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| | 103RD GENERAL ASSEMBLY
State of Illinois
2023 and 2024
HB3515 Introduced 2/17/2023, by Rep. Dan Caulkins SYNOPSIS AS INTRODUCED:
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Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that a company that provides goods or services to customers in the State of Illinois must make available to its customers, at no cost, a customer support service to address customer issues and complaints during the hours the company regularly conducts business. Provides that a customer support service must respond to all customers within 24 hours after a customer contacts the service and must solve a customer's issue or complaint within 48 hours after a customer contacts the service. Provides that a company that violates these provisions commits an unlawful practice within the meaning of the Act.
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| | A BILL FOR |
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| | HB3515 | | LRB103 28704 SPS 55086 b |
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| 1 | | AN ACT concerning business.
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| 2 | | Be it enacted by the People of the State of Illinois,
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| 3 | | represented in the General Assembly:
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| 4 | | Section 5. The Consumer Fraud and Deceptive Business |
| 5 | | Practices Act is amended by adding Section 2BBBB as follows:
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| 6 | | (815 ILCS 505/2BBBB new) |
| 7 | | Sec. 2BBBB. Customer support service. A company that |
| 8 | | provides goods or services to customers in the State of |
| 9 | | Illinois must make available to its customers, at no cost, a |
| 10 | | customer support service to address customer issues and |
| 11 | | complaints during the hours the company regularly conducts |
| 12 | | business. A customer support service must respond to all |
| 13 | | customers within 24 hours after a customer contacts the |
| 14 | | service and must solve a customer's issue or complaint within |
| 15 | | 48 hours after a customer contacts the service. A company that |
| 16 | | violates this Section commits an unlawful practice within the |
| 17 | | meaning of this Act.
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