Date	Chamber	Action
2/7/2024	Senate	Referred to Assignments

Statutes Amended In Order of Appearance

815 ILCS 505/2EEEE new

Synopsis As Introduced
Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that it is an unlawful practice for a high-impact social media company in the State to fail to make available to its customers, at no cost, a customer support service for customers to notify the company of any harmful content that the customer believes is illegal or violates the high-impact social media company's terms of service. Provides that the customer support service must timely respond to customers within one business day after a customer initially contacts the company. Provides that the customer support service must take active steps to resolve the customer's issue or complaint and communicate the steps taken to resolve the issue or complaint with the customer by mail, telephone, or email, as requested by the customer, within 3 business days after a customer initially contacts the company. Provides that the customer support service shall communicate with the customer at least once every 3 business days until the issue has been resolved or until the issue has been determined to be unsolvable. Provides that the Attorney General may bring an action against a high-impact social media company that does not comply with these provisions. Provides that any company that violates these provisions shall be fined $1,000 per day per violation. Provides that fines collected under these provisions shall be deposited into a fund to support mental health awareness in Illinois. Effective January 1, 2025.

Actions 

Date	Chamber	Action
2/7/2024	Senate	Filed with Secretary by Sen. Sue Rezin
2/7/2024	Senate	First Reading
2/7/2024	Senate	Referred to Assignments
2/26/2024	Senate	Added as Co-Sponsor Sen. Sally J. Turner
3/6/2024	Senate	Added as Co-Sponsor Sen. Dale Fowler

Back To Top