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| | 102ND GENERAL ASSEMBLY
State of Illinois
2021 and 2022 HB4948 Introduced 1/27/2022, by Rep. Marcus C. Evans, Jr. SYNOPSIS AS INTRODUCED: |
| 220 ILCS 5/16-115 | | 220 ILCS 5/16-115A | |
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Amends the Public Utilities Act. In provisions concerning the certification of alternative retail suppliers, provides that the Illinois Commerce Commission shall consider the applicant's commitment of resources to the management of sales and marketing staff, through affirmative managerial policies, independent audits, technology, hands-on field monitoring, and training. In provisions concerning the obligations of alternative retail electric suppliers, provides that an alternative retail electric supplier shall maintain sufficient managerial resources and abilities to provide the service for which it has a certificate of service authority. Provides that an alternative retail electric supplier shall file with the Commission a notification of any material change to the information supplied in a certification application within 30 days after the material change.
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| | A BILL FOR |
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| | HB4948 | | LRB102 24710 SPS 33950 b |
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1 | | AN ACT concerning regulation.
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2 | | Be it enacted by the People of the State of Illinois,
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3 | | represented in the General Assembly:
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4 | | Section 5. The Public Utilities Act is amended by changing |
5 | | Sections 16-115 and 16-115A as follows:
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6 | | (220 ILCS 5/16-115)
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7 | | Sec. 16-115. Certification of alternative retail
electric |
8 | | suppliers. |
9 | | (a) Any alternative retail electric supplier must obtain
a |
10 | | certificate of service authority from the Commission in
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11 | | accordance with this Section before serving any retail
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12 | | customer or other user located in this State. An alternative
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13 | | retail electric supplier may request, and the Commission may
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14 | | grant, a certificate of service authority for the entire State
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15 | | or for a specified geographic area of the State.
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16 | | (b) An alternative retail electric supplier seeking a
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17 | | certificate of service authority shall file with the
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18 | | Commission a verified application containing information
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19 | | showing that the applicant meets the requirements of this
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20 | | Section. The alternative retail electric supplier shall
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21 | | publish notice of its application in the official State
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22 | | newspaper within 10 days following the date of its filing. No
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23 | | later than 45 days after the application is properly filed
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1 | | with the Commission, and such notice is published, the
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2 | | Commission shall issue its order granting or denying the
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3 | | application.
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4 | | (c) An application for a certificate of service
authority |
5 | | shall identify the area or areas in which the
applicant |
6 | | intends to offer service and the types of services
it intends |
7 | | to offer. Applicants that seek to serve
residential or small |
8 | | commercial retail customers within a
geographic area that is |
9 | | smaller than an electric utility's
service area shall submit |
10 | | evidence demonstrating that the
designation of this smaller |
11 | | area does not violate Section 16-115A. An applicant
that seeks |
12 | | to serve residential or small
commercial retail customers may |
13 | | state in its application for
certification any limitations |
14 | | that will be imposed on the
number of customers or maximum load |
15 | | to be served.
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16 | | (d) The Commission shall grant the application for a
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17 | | certificate of service authority if it makes the findings set
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18 | | forth in this subsection
based on the verified
application and |
19 | | such other information as the applicant may
submit:
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20 | | (1) That the applicant possesses sufficient
technical, |
21 | | financial and managerial resources and
abilities to |
22 | | provide the service for which it seeks a
certificate of |
23 | | service authority. In determining the
level of technical, |
24 | | financial and managerial resources
and abilities which the |
25 | | applicant must demonstrate, the
Commission shall consider |
26 | | (i) the characteristics,
including the size and financial |
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1 | | sophistication, of the
customers that the applicant seeks |
2 | | to serve ; , and (ii)
whether the applicant seeks to provide |
3 | | electric power and
energy using property, plant and |
4 | | equipment which it owns,
controls or operates; and (iii) |
5 | | the applicant's commitment of resources to the management |
6 | | of sales and marketing staff, through affirmative |
7 | | managerial policies, independent audits, technology, |
8 | | hands-on field monitoring, and training, and in the case |
9 | | of applicants who have sales personnel or sales agents |
10 | | within the State, the applicant's managerial presence |
11 | | within the State;
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12 | | (2) That the applicant will comply with all
applicable |
13 | | federal, State, regional and industry rules,
policies, |
14 | | practices and procedures for the use,
operation, and |
15 | | maintenance of the safety, integrity and
reliability, of |
16 | | the interconnected electric transmission
system;
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17 | | (3) That the applicant will only provide service to
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18 | | retail customers in an electric utility's service area
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19 | | that are eligible to take delivery services under this
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20 | | Act;
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21 | | (4) That the applicant will comply with such
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22 | | informational or reporting requirements as the Commission
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23 | | may by rule establish and provide the information required |
24 | | by Section 16-112.
Any data related to
contracts for the |
25 | | purchase and sale of electric power and
energy shall be |
26 | | made available for review by the Staff of
the Commission |
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1 | | on a confidential and proprietary basis
and only to the |
2 | | extent and for the purposes which the
Commission |
3 | | determines are reasonably necessary in order
to carry out |
4 | | the purposes of this Act;
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5 | | (5) That the applicant will procure renewable energy |
6 | | resources in accordance with Section 16-115D of this Act, |
7 | | and will source electricity from clean coal facilities, as |
8 | | defined in Section 1-10 of the Illinois Power Agency Act, |
9 | | in amounts at least equal to the percentages set forth in |
10 | | subsections (c) and (d) of Section 1-75 of the Illinois |
11 | | Power Agency Act. For purposes of this Section:
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12 | | (i) (blank); |
13 | | (ii) (blank); |
14 | | (iii) the required sourcing of electricity |
15 | | generated by clean coal facilities, other than the |
16 | | initial clean coal facility, shall be limited to the |
17 | | amount of electricity that can be procured or sourced |
18 | | at a price at or below the benchmarks approved by the |
19 | | Commission each year in accordance with item (1) of |
20 | | subsection (c) and items (1) and (5) of subsection (d) |
21 | | of Section 1-75 of the Illinois Power Agency Act; |
22 | | (iv) all alternative retail electric suppliers |
23 | | shall execute a sourcing agreement to source |
24 | | electricity from the initial clean coal facility, on |
25 | | the terms set forth in paragraphs (3) and (4) of |
26 | | subsection (d) of Section 1-75 of the Illinois Power |
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1 | | Agency Act, except that in lieu of the requirements in |
2 | | subparagraphs (A)(v), (B)(i), (C)(v), and (C)(vi) of |
3 | | paragraph (3) of that subsection (d), the applicant |
4 | | shall execute one or more of the following: |
5 | | (1) if the sourcing agreement is a power |
6 | | purchase agreement, a contract with the initial |
7 | | clean coal facility to purchase in each hour an |
8 | | amount of electricity equal to all clean coal |
9 | | energy made available from the initial clean coal |
10 | | facility during such hour, which the utilities are |
11 | | not required to procure under the terms of |
12 | | subsection (d) of Section 1-75 of the Illinois |
13 | | Power Agency Act, multiplied by a fraction, the |
14 | | numerator of which is the alternative retail |
15 | | electric supplier's retail market sales of |
16 | | electricity (expressed in kilowatthours sold) in |
17 | | the State during the prior calendar month and the |
18 | | denominator of which is the total sales of |
19 | | electricity (expressed in kilowatthours sold) in |
20 | | the State by alternative retail electric suppliers |
21 | | during such prior month that are subject to the |
22 | | requirements of this paragraph (5) of subsection |
23 | | (d) of this Section and subsection (d) of Section |
24 | | 1-75 of the Illinois Power Agency Act plus the |
25 | | total sales of electricity (expressed in |
26 | | kilowatthours sold) by utilities outside of their |
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1 | | service areas during such prior month, pursuant to |
2 | | subsection (c) of Section 16-116 of this Act; or |
3 | | (2) if the sourcing agreement is a contract |
4 | | for differences, a contract with the initial clean |
5 | | coal facility in each hour with respect to an |
6 | | amount of electricity equal to all clean coal |
7 | | energy made available from the initial clean coal |
8 | | facility during such hour, which the utilities are |
9 | | not required to procure under the terms of |
10 | | subsection (d) of Section 1-75 of the Illinois |
11 | | Power Agency Act, multiplied by a fraction, the |
12 | | numerator of which is the alternative retail |
13 | | electric supplier's retail market sales of |
14 | | electricity (expressed in kilowatthours sold) in |
15 | | the State during the prior calendar month and the |
16 | | denominator of which is the total sales of |
17 | | electricity (expressed in kilowatthours sold) in |
18 | | the State by alternative retail electric suppliers |
19 | | during such prior month that are subject to the |
20 | | requirements of this paragraph (5) of subsection |
21 | | (d) of this Section and subsection (d) of Section |
22 | | 1-75 of the Illinois Power Agency Act plus the |
23 | | total sales of electricity (expressed in |
24 | | kilowatthours sold) by utilities outside of their |
25 | | service areas during such prior month, pursuant to |
26 | | subsection (c) of Section 16-116 of this Act; |
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1 | | (v) if, in any year after the first year of |
2 | | commercial operation, the owner of the clean coal |
3 | | facility fails to demonstrate to the Commission that |
4 | | the initial clean coal facility captured and |
5 | | sequestered at least 50% of the total carbon emissions |
6 | | that the facility would otherwise emit or that |
7 | | sequestration of emissions from prior years has |
8 | | failed, resulting in the release of carbon into the |
9 | | atmosphere, the owner of the facility must offset |
10 | | excess emissions. Any such carbon offsets must be |
11 | | permanent, additional, verifiable, real, located |
12 | | within the State of Illinois, and legally and |
13 | | practicably enforceable. The costs of any such offsets |
14 | | that are not recoverable shall not exceed $15 million |
15 | | in any given year. No costs of any such purchases of |
16 | | carbon offsets may be recovered from an alternative |
17 | | retail electric supplier or its customers. All carbon |
18 | | offsets purchased for this purpose and any carbon |
19 | | emission credits associated with sequestration of |
20 | | carbon from the facility must be permanently retired. |
21 | | The initial clean coal facility shall not forfeit its |
22 | | designation as a clean coal facility if the facility |
23 | | fails to fully comply with the applicable carbon |
24 | | sequestration requirements in any given year, provided |
25 | | the requisite offsets are purchased. However, the |
26 | | Attorney General, on behalf of the People of the State |
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1 | | of Illinois, may specifically enforce the facility's |
2 | | sequestration requirement and the other terms of this |
3 | | contract provision. Compliance with the sequestration |
4 | | requirements and offset purchase requirements that |
5 | | apply to the initial clean coal facility shall be |
6 | | reviewed annually by an independent expert retained by |
7 | | the owner of the initial clean coal facility, with the |
8 | | advance written approval of the Attorney General; |
9 | | (vi) The Commission shall, after notice and |
10 | | hearing, revoke the certification of any alternative |
11 | | retail electric supplier that fails to execute a |
12 | | sourcing agreement with the initial clean coal |
13 | | facility as required by item (5) of subsection (d) of |
14 | | this Section. The sourcing agreements with this |
15 | | initial clean coal facility shall be subject to both |
16 | | approval of the initial clean coal facility by the |
17 | | General Assembly and satisfaction of the requirements |
18 | | of item (4) of subsection (d) of Section 1-75 of the |
19 | | Illinois Power Agency Act, and shall be executed |
20 | | within 90 days after any such approval by the General |
21 | | Assembly. The Commission shall not accept an |
22 | | application for certification from an alternative |
23 | | retail electric supplier that has lost certification |
24 | | under this subsection (d), or any corporate affiliate |
25 | | thereof, for at least one year from the date of |
26 | | revocation; |
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1 | | (6) With respect to an applicant that seeks to serve
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2 | | residential or small commercial retail customers, that
the |
3 | | area to be served by the applicant and any
limitations it |
4 | | proposes on the number of customers or
maximum amount of |
5 | | load to be served meet the provisions
of Section 16-115A, |
6 | | provided, that the Commission can
extend the time for |
7 | | considering such a certificate
request by up to 90 days, |
8 | | and can schedule hearings on
such a request;
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9 | | (7) That the applicant meets the requirements of |
10 | | subsection (a) of Section
16-128;
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11 | | (8) That the applicant discloses whether the applicant |
12 | | is the subject of any lawsuit filed in a court of law or |
13 | | formal complaint filed with a regulatory agency alleging |
14 | | fraud, deception, or unfair marketing practices or other |
15 | | similar allegations and, if the applicant is the subject |
16 | | of such lawsuit or formal complaint, the applicant shall |
17 | | identify the name, case number, and jurisdiction of each |
18 | | lawsuit or complaint. For the purpose of this item (8), |
19 | | "formal complaint" includes only those complaints that |
20 | | seek a binding determination from a State or federal |
21 | | regulatory body; |
22 | | (9) That the applicant shall continue to comply with |
23 | | requirements for certification stated in this Section; |
24 | | (10) That the applicant shall execute and maintain a |
25 | | license or permit bond issued by a qualifying surety or |
26 | | insurance company authorized to transact business in the |
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1 | | State of Illinois in favor of the People of the State of |
2 | | Illinois. The amount of the bond shall equal $30,000 if |
3 | | the applicant seeks to serve only nonresidential retail |
4 | | customers with maximum electrical demands of one megawatt |
5 | | or more, $150,000 if the applicant seeks to serve only |
6 | | non-residential retail customers with annual electrical |
7 | | consumption greater than 15,000 kWh, or $500,000 if the |
8 | | applicant seeks to serve all eligible customers. |
9 | | Applicants shall be required to submit an additional |
10 | | $500,000 bond if the applicant intends to market to |
11 | | residential customers using in-person solicitations. The |
12 | | bond shall be conditioned upon the full and faithful |
13 | | performance of all duties and obligations of the applicant |
14 | | as an alternative retail electric supplier and shall be |
15 | | valid for a period of not less than one year. The cost of |
16 | | the bond shall be paid by the applicant. The applicant |
17 | | shall file a copy of this bond, with a notarized |
18 | | verification page from the issuer, as part of its |
19 | | application for certification under 83 Ill. Adm. Code 451; |
20 | | and |
21 | | (11) That the applicant will comply with all other
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22 | | applicable laws and regulations.
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23 | | (d-3) The Commission may deny with prejudice an |
24 | | application in which the applicant fails to provide the |
25 | | Commission with information sufficient for the Commission to |
26 | | grant the application. |
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1 | | (d-5) (Blank). |
2 | | (e) A retail customer that owns a cogeneration or |
3 | | self-generation facility
and that seeks certification only to
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4 | | provide electric power and energy from such facility to
retail |
5 | | customers at separate locations which customers are
both (i) |
6 | | owned by, or a subsidiary or other corporate
affiliate of, |
7 | | such applicant and
(ii) eligible for delivery services, shall |
8 | | be granted a
certificate of service authority upon filing an |
9 | | application
and notifying the Commission that it has entered |
10 | | into an
agreement with the relevant electric utilities |
11 | | pursuant to
Section 16-118.
Provided, however, that if the |
12 | | retail customer owning such cogeneration or
self-generation |
13 | | facility would not be charged a transition charge due to the
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14 | | exemption provided under subsection (f) of Section 16-108 |
15 | | prior to the
certification, and the retail customers at |
16 | | separate locations are taking
delivery services in conjunction |
17 | | with purchasing power and energy from the
facility, the retail |
18 | | customer on whose premises the facility is located shall
not |
19 | | thereafter be required to pay transition charges on the power |
20 | | and energy
that such retail customer takes from the facility.
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21 | | (f) The Commission shall have the authority to
promulgate |
22 | | rules and regulations to carry out the provisions
of this |
23 | | Section. On or before May 1, 1999, the Commission
shall adopt a |
24 | | rule or rules applicable to the certification of
those |
25 | | alternative retail electric suppliers that seek to serve
only |
26 | | nonresidential retail customers with maximum electrical
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1 | | demands of one megawatt or more which shall provide for (i)
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2 | | expedited and streamlined procedures
for certification of such |
3 | | alternative
retail electric suppliers and (ii) specific |
4 | | criteria which,
if met by any such alternative retail electric |
5 | | supplier, shall
constitute the demonstration of technical, |
6 | | financial and
managerial resources and abilities to provide |
7 | | service required
by subsection (d) (1) of this Section, such |
8 | | as a requirement
to post a bond or letter of credit, from a |
9 | | responsible surety
or financial institution, of sufficient |
10 | | size for the nature
and scope of the services to be provided; |
11 | | demonstration of
adequate insurance for the scope and nature |
12 | | of the services to
be provided; and experience in providing |
13 | | similar services in
other jurisdictions.
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14 | | (g) An alternative retail electric supplier may seek |
15 | | confidential treatment for the following information by filing |
16 | | an affidavit with the Commission so long as the affidavit |
17 | | meets the requirements in this subsection (g): |
18 | | (1) the total annual kilowatt-hours delivered and sold |
19 | | by an alternative retail electric supplier to retail |
20 | | customers within each utility service territory and the |
21 | | total annual kilowatt-hours delivered and sold by an |
22 | | alternative retail electric supplier to retail customers |
23 | | in all utility service territories in the preceding |
24 | | calendar year as required by 83 Ill. Adm. Code 451.770; |
25 | | (2) the total peak demand supplied by an alternative |
26 | | retail electric supplier during the previous year in each |
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1 | | utility service territory as required by 83 Ill. Adm. Code |
2 | | 465.40; |
3 | | (3) a good faith estimate of the amount an alternative |
4 | | retail electric supplier expects to be obliged to pay the |
5 | | utility under single billing tariffs during the next 12 |
6 | | months and the amount of any bond or letter of credit used |
7 | | to demonstrate an alternative retail electric supplier's |
8 | | credit worthiness to provide single billing services |
9 | | pursuant to 83 Ill. Adm. Code 451.510(a) and (b). |
10 | | The affidavit must be filed contemporaneously with the |
11 | | information for which confidential treatment is sought and |
12 | | must clearly state that the affiant seeks confidential |
13 | | treatment pursuant to this subsection (g) and the information |
14 | | for which confidential treatment is sought must be clearly |
15 | | identified on the confidential version of the document filed |
16 | | with the Commission. The affidavit must be accompanied by a |
17 | | "confidential" and a "public" version of the document or |
18 | | documents containing the information for which confidential |
19 | | treatment is sought. |
20 | | If the alternative retail electric supplier has met the |
21 | | affidavit requirements of this subsection (g), then the |
22 | | Commission shall afford confidential treatment to the |
23 | | information identified in the affidavit for a period of 2 |
24 | | years after the date the affidavit is received by the |
25 | | Commission. |
26 | | Nothing in this subsection (g) prevents an alternative |
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1 | | retail electric supplier from filing a petition with the |
2 | | Commission seeking confidential treatment for information |
3 | | beyond that identified in this subsection (g) or for |
4 | | information contained in other reports or documents filed with |
5 | | the Commission. |
6 | | Nothing in this subsection (g) prevents the Commission, on |
7 | | its own motion, or any party from filing a formal petition with |
8 | | the Commission seeking to reconsider the conferring of |
9 | | confidential status on an item of information afforded |
10 | | confidential treatment pursuant to this subsection (g). |
11 | | The Commission, on its own motion, may at any time |
12 | | initiate a docketed proceeding to investigate the continued |
13 | | applicability of this subsection (g) to the information |
14 | | contained in items (i), (ii), and (iii) of this subsection |
15 | | (g). If, at the end of such investigation, the Commission |
16 | | determines that a particular item of information should no |
17 | | longer be eligible for the affidavit-based process outlined in |
18 | | this subsection (g), the Commission may enter an order to |
19 | | remove that item from the list of items eligible for the |
20 | | process set forth in this subsection (g). Notwithstanding any |
21 | | such order, in the event the Commission makes such a |
22 | | determination, nothing in this subsection (g) prevents an |
23 | | alternative retail electric supplier desiring confidential |
24 | | treatment for such information from filing a formal petition |
25 | | with the Commission seeking confidential treatment for such |
26 | | information. |
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1 | | (Source: P.A. 101-590, eff. 1-1-20 .)
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2 | | (220 ILCS 5/16-115A)
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3 | | Sec. 16-115A. Obligations of alternative retail electric
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4 | | suppliers. |
5 | | (a) An alternative retail electric supplier:
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6 | | (i) shall comply with the requirements imposed on |
7 | | public
utilities by Sections 8-201 through 8-207, 8-301, |
8 | | 8-505
and 8-507 of this Act, to the extent that these |
9 | | Sections
have application to the services being offered by |
10 | | the
alternative retail electric supplier;
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11 | | (ii) shall continue to comply with the requirements |
12 | | for
certification stated in subsection (d) of Section |
13 | | 16-115; |
14 | | (iii) by May 31, 2020 and every June 30 thereafter, |
15 | | shall submit to the Commission and the Office of the |
16 | | Attorney General the rates the retail electric supplier |
17 | | charged to residential customers in the prior year, |
18 | | including each distinct rate charged and whether the rate |
19 | | was a fixed or variable rate, the basis for the variable |
20 | | rate, and any fees charged in addition to the supply rate, |
21 | | including monthly fees, flat fees, or other service |
22 | | charges; and |
23 | | (iv) shall make publicly available on its website, |
24 | | without the need for a customer login, rate information |
25 | | for all of its variable, time-of-use, and fixed rate |
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1 | | contracts currently available to residential customers, |
2 | | including, but not limited to, fixed monthly charges, |
3 | | early termination fees, and kilowatt-hour charges.
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4 | | (b) An alternative retail electric supplier shall obtain |
5 | | verifiable
authorization from a customer, in a form or manner |
6 | | approved by the Commission
consistent with Section 2EE of the |
7 | | Consumer Fraud and Deceptive Business
Practices Act, before |
8 | | the customer is switched from another supplier.
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9 | | (c) No alternative retail electric supplier, or electric
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10 | | utility other than the electric utility in whose service area
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11 | | a customer is located, shall (i) enter into or employ any
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12 | | arrangements which have the effect of preventing a retail
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13 | | customer with a maximum electrical demand of less than one
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14 | | megawatt from having access to the services of the electric
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15 | | utility in whose service area the customer is located or (ii)
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16 | | charge retail customers for such access. This subsection shall |
17 | | not be
construed to prevent an arms-length agreement between a
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18 | | supplier and a retail customer that sets a term of service, |
19 | | notice
period for terminating service and provisions governing |
20 | | early
termination through a tariff or contract as allowed by |
21 | | Section 16-119.
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22 | | (d) An alternative retail electric supplier that is
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23 | | certified to serve residential or small commercial retail
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24 | | customers shall not:
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25 | | (1) deny service to a customer or group of customers
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26 | | nor establish any differences as to prices, terms,
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1 | | conditions, services, products, facilities, or in any
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2 | | other respect, whereby such denial or differences are |
3 | | based upon
race, gender or income, except as provided in |
4 | | Section 16-115E.
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5 | | (2) deny service to a customer or group of customers |
6 | | based on locality
nor establish any unreasonable |
7 | | difference as to prices,
terms, conditions, services, |
8 | | products, or facilities as
between localities.
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9 | | (e) An alternative retail electric supplier shall comply
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10 | | with the following requirements with respect to the marketing,
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11 | | offering and provision of products or services to residential
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12 | | and small commercial retail customers:
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13 | | (i) All marketing materials, including, but not |
14 | | limited to, electronic marketing materials, in-person |
15 | | solicitations, and telephone solicitations, shall contain |
16 | | information that adequately
discloses the prices, terms, |
17 | | and conditions of the
products or services that the |
18 | | alternative retail
electric supplier is offering or |
19 | | selling to the
customer and shall disclose the current |
20 | | utility electric supply price to compare applicable at the |
21 | | time the alternative retail electric supplier is offering |
22 | | or selling the products or services to the customer and |
23 | | shall disclose the date on which the utility electric |
24 | | supply price to compare became effective and the date on |
25 | | which it will expire. The utility electric supply price to |
26 | | compare shall be the sum of the electric supply charge and |
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1 | | the transmission services charge and shall not include the |
2 | | purchased electricity adjustment. The disclosure shall |
3 | | include a statement that the price to compare does not |
4 | | include the purchased electricity adjustment, and, if |
5 | | applicable, the range of the purchased electricity |
6 | | adjustment. All marketing materials, including, but not |
7 | | limited to, electronic marketing materials, in-person |
8 | | solicitations, and telephone solicitations, shall include |
9 | | the following statement:
|
10 | | "(Name of the alternative retail electric |
11 | | supplier) is not the same entity as your electric |
12 | | delivery company. You are not required to enroll with |
13 | | (name of alternative retail electric supplier). |
14 | | Beginning on (effective date), the electric supply |
15 | | price to compare is (price in cents per kilowatt |
16 | | hour). The electric utility electric supply price will |
17 | | expire on (expiration date). The utility electric |
18 | | supply price to compare does not include the purchased |
19 | | electricity adjustment factor. For more information go |
20 | | to the Illinois Commerce Commission's free website at |
21 | | www.pluginillinois.org.". |
22 | | If applicable, the statement shall also include the |
23 | | following statement: |
24 | | "The purchased electricity adjustment factor may |
25 | | range between +.5 cents and -.5 cents per kilowatt |
26 | | hour.". |
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1 | | This paragraph (i) does not apply to goodwill or |
2 | | institutional advertising. |
3 | | (ii) Before any customer is switched from
another |
4 | | supplier, the alternative retail electric
supplier shall |
5 | | give the customer written information
that adequately |
6 | | discloses, in plain language, the
prices, terms and |
7 | | conditions of the products and
services being offered and |
8 | | sold to the customer. This written information shall be |
9 | | provided in a language in which the customer subject to |
10 | | the marketing or solicitation is able to understand and |
11 | | communicate, and the alternative retail electric supplier |
12 | | shall not switch a customer who is unable to understand |
13 | | and communicate in a language in which the marketing or |
14 | | solicitation was conducted. The alternative retail |
15 | | electric supplier shall comply with Section 2N of the |
16 | | Consumer Fraud and Deceptive Business Practices Act.
|
17 | | (iii) An alternative retail electric supplier
shall |
18 | | provide documentation to the Commission and to
customers |
19 | | that substantiates any claims made by the
alternative |
20 | | retail electric supplier regarding the
technologies and |
21 | | fuel types used to generate the
electricity offered or |
22 | | sold to customers.
|
23 | | (iv) The alternative retail electric supplier
shall |
24 | | provide to the customer (1) itemized billing
statements |
25 | | that describe the products and services
provided to the |
26 | | customer and their prices, and (2)
an additional |
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1 | | statement, at least annually, that
adequately discloses |
2 | | the average monthly prices, and
the terms and conditions, |
3 | | of the products and
services sold to the customer. |
4 | | (v) All in-person and telephone solicitations shall be |
5 | | conducted in, translated into, and provided in a language |
6 | | in which the consumer subject to the marketing or |
7 | | solicitation is able to understand and communicate. An |
8 | | alternative retail electric supplier shall terminate a |
9 | | solicitation if the consumer subject to the marketing or |
10 | | communication is unable to understand and communicate in |
11 | | the language in which the marketing or solicitation is |
12 | | being conducted. An alternative retail electric supplier |
13 | | shall comply with Section 2N of the Consumer Fraud and |
14 | | Deceptive Business Practices Act. |
15 | | (vi) Each alternative retail electric supplier shall |
16 | | conduct training for individual representatives engaged in |
17 | | in-person solicitation and telemarketing to residential |
18 | | customers on behalf of that alternative retail electric |
19 | | supplier prior to conducting any such solicitations on the |
20 | | alternative retail electric supplier's behalf. Each |
21 | | alternative retail electric supplier shall submit a copy |
22 | | of its training material to the Commission on an annual |
23 | | basis and the Commission shall have the right to review |
24 | | and require updates to the material. After initial |
25 | | training, each alternative retail electric supplier shall |
26 | | be required to conduct refresher training for its |
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1 | | individual representatives every 6 months.
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2 | | (f) An alternative retail electric supplier may limit
the |
3 | | overall size or availability of a service offering by
|
4 | | specifying one or more of the following: a maximum number of
|
5 | | customers, maximum amount of electric load to be served, time
|
6 | | period during which the offering will be available, or other
|
7 | | comparable limitation, but not including the geographic
|
8 | | locations of customers within the area which the alternative
|
9 | | retail electric supplier is certificated to serve. The
|
10 | | alternative retail electric supplier shall file the terms and
|
11 | | conditions of such service offering including the applicable
|
12 | | limitations with the Commission prior to making the service
|
13 | | offering available to customers.
|
14 | | (f-5) An alternative retail electric supplier shall |
15 | | maintain sufficient managerial resources and abilities to |
16 | | provide the service for which it has a certificate of service |
17 | | authority. In determining the level of managerial resources |
18 | | and abilities that the alternative retail electric supplier |
19 | | must demonstrate, the Commission shall consider, in addition |
20 | | to the requirements in Section 16-115, the following: |
21 | | (1) complaints to the Commission by consumers |
22 | | regarding the alternative retail electric supplier, |
23 | | including those that reflect on the alternative retail |
24 | | electric supplier's ability to properly manage |
25 | | solicitation and authorization; and |
26 | | (2) the alternative retail electric's supplier's |
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1 | | involvement, including resources the alternative retail |
2 | | electric supplier dedicates to the process and the |
3 | | alternative retail electric supplier's ability to manage |
4 | | the issues raised by complaints, and the resolutions of |
5 | | the complaints. |
6 | | (f-10) An alternative retail electric supplier shall file |
7 | | with the Commission a notification of any material change, as |
8 | | defined and prescribed by the Commission, to the information |
9 | | supplied in a certification application within 30 days after |
10 | | the material change. |
11 | | (g) Nothing in this Section shall be construed as
|
12 | | preventing an alternative retail electric supplier,
which is |
13 | | an affiliate of, or which contracts with, (i) an
industry or |
14 | | trade organization or association, (ii) a
membership |
15 | | organization or association that exists for a
purpose other |
16 | | than the purchase of electricity, or (iii)
another |
17 | | organization that meets criteria established in a rule
adopted |
18 | | by the Commission, from offering through the
organization or |
19 | | association services at prices, terms and
conditions that are |
20 | | available solely to the members of the
organization or |
21 | | association.
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22 | | (Source: P.A. 101-590, eff. 1-1-20; 102-459, eff. 8-20-21.)
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