Section 1660.70  Case-by-Case Resolution

Each grievance involves a unique set of factors that includes, but is not limited to:  the specific nature of the disability; the essential eligibility requirements, the benefits to be derived, and the nature of the service, program, or activity at issue; the health and safety of others; and whether an accommodation would constitute a fundamental alteration to the program, service, or activity or undue hardship on the Department.  Accordingly, termination of a grievance at any level, whether through the granting of relief or otherwise, shall not constitute a precedent on which any other complainants should rely.

(Source:  Amended at 49 Ill. Reg. 14979, effective November 6, 2025)