    (225 ILCS 411/10-23)
    (Text of Section before amendment by P.A. 103-421)
    (Section scheduled to be repealed on January 1, 2027)

Sec. 10-23. Code of Professional Conduct and Ethics.

Licensed cemetery authorities and their licensed cemetery managers and customer service employees, and cemetery authorities maintaining a partial exemption and their cemetery managers and customer service employees shall:

(a) refrain from committing any action that may violate Section 25-10 of this Act;
(b) be aware of applicable federal and State laws and regulations, adhere to those laws

and regulations, and be able to explain them to families in an understandable manner;

(c) treat all human remains with proper care and dignity, honoring known religious,

ethnic, and personal beliefs;

        (d) protect all confidential information;
        (e) carry out all aspects of service in a competent and respectful manner;
        (f) fulfill all written and verbal agreements and contracts;
        (g) provide honest, factual, and complete information regarding all aspects of the

services offered and provided;

(h) not engage in advertising that is false, misleading, or otherwise prohibited by law;
(i) not discriminate against any person because of race, creed, marital status, sex,

national origin, sexual orientation, or color, except a religious cemetery may restrict its services to those of the same religious faith or creed.  A cemetery authority operating any cemetery may designate parts of cemeteries or burial grounds for the specific use of persons whose religious code requires isolation;

(j) to have clear and specific cemetery rules and regulations, subject to other

applicable law, including this Act, and to apply them equally to all families served;

(k) report all violations of this Act and this Section to the Department.

(Source: P.A. 96-863, eff. 3-1-10; 97-679, eff. 2-6-12.)

(Text of Section after amendment by P.A. 103-421)
(Section scheduled to be repealed on January 1, 2027)