Section 675.10  Purposes

a)         This Part establishes an Americans With Disabilities Act Grievance Procedure (Procedure) pursuant to the Americans With Disabilities Act of 1990 (42 U.S.C. 12101 et seq.) (ADA), and specifically Section 35.107 of the Title II regulations (28 CRF 35.107) requiring that a grievance procedure be established to resolve grievances asserted by qualified individuals with disabilities.  Should any individual desire to review the ADA or its regulations to understand the rights, privileges and remedies afforded by it, please contact the Designated Coordinator.

b)         In general, the ADA requires that each program, service, and activity offered by the Department of the Lottery (Department), when viewed in its entirety, be readily accessible to and usable by qualified individuals with disabilities.

c)         It is the intent of the Department to foster open communication with all individuals requesting ready access to programs, services and activities.  The Department encourages supervisors of programs, services and activities to respond to requests for modifications before they become grievances.