ADMINISTRATIVE CODE

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  3. TITLE 83: PUBLIC UTILITIES
  4. CHAPTER I: ILLINOIS COMMERCE COMMISSION
TITLE 83: PUBLIC UTILITIES
CHAPTER I: ILLINOIS COMMERCE COMMISSION
SUBCHAPTER f: TELEPHONE UTILITIES
PART 737 STANDARDS OF SERVICE AND CUSTOMER CREDITS FOR ELECTING PROVIDERS AND COMPETITIVE NON-ELECTING PROVIDERS
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SUBPART A: GENERAL

Section 737.100 Application of Part
Section 737.110 Definitions
Section 737.120 Waiver
Section 737.130 Reporting

SUBPART B: STANDARDS OF QUALITY OF SERVICE

Section 737.200 Service Quality for Basic Local Exchange Service
Section 737.220 Calculation of Performance Data for Installation
Section 737.230 Calculation of Performance Data for Out-of-Service Conditions
Section 737.240 Calculation of Performance Data for Missed Installation or Repair Appointments
Section 737.250 Calculation of Performance Data for Trouble Reports

SUBPART C: CUSTOMER CREDITS

Section 737.300 Customer Credits for Basic Local Exchange Service Violations

SUBPART D: SAFETY OF SERVICE EQUIPMENT AND FACILITIES

Section 737.400 Safety
Section 737.410 Emergency Operation
Section 737.420 Incorporation of National Codes and Standards
Section 737.430 Network Outages and Notification
Section 737.440 Interoffice Trunks
Section 737.450 Central Office Administrative Requirements

SUBPART E: BOUNDARIES

Section 737.500 Map Requirements
Section 737.510 Map Specifications
Section 737.520 Changes to Existing Boundaries
Section 737.530 Service Outside Exchange Boundaries
Section 737.540 Map Maintenance

SUBPART F: CONSTRUCTION AND MAINTENANCE

Section 737.600 Construction and Maintenance
Section 737.610 Maintenance of Plant and Equipment
Section 737.620 Network Interface
Section 737.630 Transmission Requirements
AUTHORITY: Implementing Section 13-506.2 and authorized by Section 10-101.1 of the Public Utilities Act [220 ILCS 5/13-506.2 and 10-101.1].
SOURCE: Adopted at 36 Ill. Reg. 15022, effective October 1, 2012; amended at 39 Ill. Reg. 364, effective December 22, 2014; amended at 42 Ill. Reg. 2042, effective January 12, 2018.