Section 734.100  Request for Mediation

A residential consumer or business consumer with fewer than 20 lines shall have the right to request mediation for resolution of a dispute with a telecommunications carrier upon completion of the Commission's informal complaint process (see 83 Ill. Adm. Code 735.200) and prior to the initiation of a formal complaint as described in Commission Rules of Practice (see 83 Ill. Adm. Code 200). [220 ILCS 13-713(c)]